Get the knowledge, tools, and strategies to effectively build, manage, and scale high-performing, collaborative, and ethical multilingual teams
Course Curriculum
The Role of Language In International Organisations
This module delivers an understanding of the role of language in International Organizations. It helps language teams know their worth by teaching the strategic importance of interpretation, translation, language access and inclusion, and cultural sensitivity in global missions
Building a High-Performance Language Team
In this module, learn about recruitment & onboarding of interpreters and translators, vetting for language proficiency and subject-matter expertise and creating balanced teams (freelancers vs in-house)
Team Building Strategies for Multilingual Units
Learn various communication styles and cultural nuances, know how to foster collaboration among diverse language professionals, and develop conflict resolution skills across language/cultural lines
Management Best Practices
This module will focus on best practices in language team management. We look at scheduling and workload distribution, standards for quality assurance & feedback loops, tools for managing remote and hybrid teams, and ensuring confidentiality and ethical conduct
Technology for Team Coordination
Rediscover CAT tools, interpreter scheduling platforms, and productivity apps. Learn centralized communication and document sharing systems. Integrate AI tools without replacing human expertise.
Continuous Training and Professional Development
Interpreting and translating are practice professions requiring constant professional development. In this module, we learn about setting up CPD frameworks for interpreters and translators, mentorship and peer-learning systems, sponsoring certification and international training opportunities
Monitoring, Evaluation & Improvement
Wrap up the course learning performance metrics for language teams, client feedback and internal reporting and improving team dynamics through feedback and coaching
